Refund policy

Githems LED — Return and Refund Policy

Window signs that have been programmed with customer-supplied logos, photos, or video are custom goods and are not returnable unless the unit is defective on arrival.

If the sign arrives damaged or does not power on, contact us within 48 hours of delivery at the email or phone listed on this site. Include photos of the packaging and the unit. We will repair, replace, or refund at our discretion.

Change-of-mind returns are not accepted on programmed signs.

Refunds, when approved, are issued to the original payment method after we receive the sign (if a return is required).